Audio Cafe 004: Customer Service pt.1

Who's job is it to make sure a barista (or any employee for that matter) is treating their customers the right way? Is it the duty of the business owner, manager, HR team, co-workers, or the solely the employee's job? I submit to you it is all of the above. This two-part episode we will dive headfirst into some practical situations and give you (or your staff) some great pointers from someone who lives off of tips.