This episode is about Tracy Allen and what he has seen happening in the Specialty Coffee Industry over the past 25 years. Did you know he was there during the beginning of the United States Barista Championship competitions? Tracy shares experiences like that and tells us what its like living as a certified Super Taster.

How do you enter an existing coffeehouse and change the culture of customer service? What if your manager doesn't see customer service as a high priority? What would you do if you became manager and had to let go the lead barista? Hard questions.

In this episode we will talk about customers like: the guy in the bad mood, the talker or anti-talker, the regular vs the first timer, the coffee geek or professional, the wifi camper, the sleeper, the bathroom with no purchase, the ghetto latte orderer, and the high maintenance customer. It is only a matter of time before these customers find you and your shop, how are you preparing to best serve them? Please share with us your thoughts at www.AudioCafePodcast.com/5